Texas Complaint Which Had The Potential To Rule On Several Generally Applicable REP Price, Marketing Issues Is Withdrawn

Paul Ring | Source: Energy Choice Matters | Posted 08/07/2025

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A complainant at the Texas PUC has moved to withdraw a previously filed complaint against Save On Energy, LLC (SOE), with such complaint having implicated several issues concerning marketing, the presentation of prices (and customer understanding of such), and certain product designs in the retail electric market, and which could have resulted in PUC precedent on such matters if the complaint had reached adjudication by the PUC.

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A complaint filed against Save On Energy, LLC (SOE) at the Texas Public Utility Commission (PUC) has been withdrawn after the parties reached a settlement. The complaint raised issues regarding marketing practices, price presentation, and customer understanding in the retail electric market, which could have set important precedents if adjudicated. The complainant alleged misleading information during a call with SOE, claiming discrepancies between the quoted and billed rates. However, SOE maintained that there was no misrepresentation and that the complainant had acknowledged understanding the terms during the call.

The withdrawal of the complaint means that the PUC will not address the various issues raised, including the use of the term

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Texas Complaint Which Had The Potential To Rule On Several Generally Applicable REP Price, Marketing Issues Is Withdrawn

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